FAQ | Mufeedah and Co.

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Ordering & Products

What handmade items do you offer?
We offer seasonal decor items, so our inventory changes throughout the year. Our staples include candles, hand-painted jars, handmade cards, and other curated home decor pieces.
Are all products made by hand?
Yes. We source high-quality materials, but each finished product is handmade.
How do I place an order?
Visit our Shop page, select your item, and follow the checkout process.
All care instructions are listed on each product page, and candle care instructions are also included on the product label.

What is your return policy?
All sales are final.
Do you accept returns on custom or personalized items?
We do not offer personalized items at this time.
What should I do if my item arrives damaged?
Email us within 48 hours of delivery with a photo of the damaged item. We will replace it.
How long do refunds take to process?
Refunds are only issued for cases where a replacement is not possible. Processing times may vary depending on your bank or payment provider.

What shipping options are available?
We ship through USPS. We currently ship only within the United States.
How much does shipping cost?
Shipping costs are calculated at checkout (or “TBD” if you prefer to finalize this later).
What should I do if my package is delayed or lost?
Please contact USPS first using your tracking number. If you still need help, email us and we’ll assist where possible.
How do you package your items?
We use protective packaging to ensure items arrive safely. Additional details can be added once packaging choices are finalized.

What payment methods do you accept?
TBD (You can specify PayPal, credit cards, Shop Pay, etc.)
Is your checkout secure?
Yes. All payments are processed through secure, encrypted checkout providers.